Account deletion

How to ask

For now, accounts are deleted through support (contacts are on the About us page). Deleting the account yourself in your account and in the Telegram bot comes later, before our apps are published in the app stores.

1. Write to support from the email or the Telegram of the account. If you no longer have access to them, give the payment details instead: the PayPro Global order number from the receipt, the date and the amount. We check that the account is yours: a mistake in a number does not delete someone else’s account.
2. The account is deleted 48 hours after the request. We send a message about the request to the email and the Telegram of the account. Until the devices are disconnected, the deletion can be cancelled: write to support.
3. After the deletion, «Account deleted» goes to the last email and Telegram of the account.

What happens

• Devices are disconnected and stop connecting; sessions are closed.
• Deleted: email, Telegram ID and @username, language; sign-ins and their addresses; two-step verification; device names, keys and settings; traffic by day; settings, notifications and Telegram link codes.
• Kept: payments, subscription periods and balance — pseudonymised, linked only to the account number and the order number of the payment provider, for accounting; how long — will be set after legal review. Marks of the free trial stay as hashes, so the trial cannot be taken again. The log of administrator actions keeps the action and the time, without details.
• The paid time is not refunded, except under the 14-day guarantee.

A copy of your data

On request, support sends you a copy of your data in JSON: profile, settings, sign-ins, devices, traffic by day, subscription and its periods, payments, balance, trial, notifications and deletion requests. It has no keys, tokens and secrets. The file is sent only to the email or the Telegram of the account.