Frequently asked questions

Phones, computers, tablets, the TV and the router. Plans differ only in the number of devices: Solo — 1, Personal — 5, Family — 10. A router counts as one device, and every device behind it goes through the VPN.

Every paid plan has all countries and all features: a server and a speed limit for each device, the lists of sites that go through the VPN or directly, routers. Plans are for 1, 3, 6 or 12 months — see pricing.

Yes: 3 days for 1 device on demo servers. Countries of the paid version are shown grey, so you see what a plan adds. The trial is given once per Telegram account, email and device. Start it in your account after you sign in.

You pay in your account by card through PayPro Global, in US dollars or euros. There is no automatic renewal: nothing is charged without you. We remind you 3 days and 1 day before the paid time ends, in Telegram and by email.

The price is fixed for the paid period. Renewal is at the current price, but not higher than for new customers, and we warn about a price rise 30 days in advance.

Yes, with a new payment. A bigger plan (Solo → Personal → Family) starts at once, and the rest of the current one continues after it. The same plan extends the subscription; a smaller one starts after the bigger ones end. There is no surcharge for the difference: every payment has its own term.

If you have more devices than the plan allows, the extra ones do not get servers, and your account says why. You choose which devices to remove: nothing is removed by itself.

Yes. Your first payment is covered by a 14-day money-back guarantee: in full, no questions asked. For other payments we decide case by case. Write to support with the payment number. Details are in the refund policy.

We keep only minimal diagnostic data: device, account, connection IP address, server, DNS queries and time — up to 3 months. By default it is not collected; collection is turned on when the law requires it or at your request to investigate a connection problem.

What else the service stores for your account, and for how long, is in the privacy policy.

Our own Android app is not released yet. Until then, connect with an app by another developer and a subscription link from your account: Happ on Android, iPhone and iPad, Windows and macOS, or Hiddify, v2rayNG and Streisand. A router or the WireGuard and AmneziaWG apps get a config file. See the guides.

The link is shown only when it is issued: we keep only its fingerprint. In your account, open Devices and issue a New link for this device: the old link stops working at once. Leave Also change the device keys on if the link could have got to someone else.

Update the subscription in the app and try another city or protocol. If it still does not connect, write to support and say which app and network you use: we check other protocols and servers for your network, tell you the result and what to change. Contacts.

For now, through support: write from the email or Telegram of the account. The account is deleted 48 hours after the request, and you can cancel it until then. Deleting it yourself in your account and in the bot comes later. Details are on the account deletion page.